Should you be less than fully satisfied with your purchase, send it back to us within 30 days of purchase for exchange or refund. Wrap the item securely and include the completed return form that came with your shipment, if you do not have a return form call contact us to receive a return label. We cannot replace or refund your product if we do not receive it. We cannot accept returns on any engraved or customized orders or issue credit for freight or gift wrap. The return will be reflected on your credit card within 30 days after receipt in our offices.
Package your product in a sturdy container with sufficient padding to protect from damage during transit. All shipping containers and packing materials are discarded upon receipt. As such, please do not use any containers and/or materials you wish returned.
Note: We do not accept returns on any customized items, such as engraved or debossed items, for refunds or merchandise exchanges. We will accept customized items and process the return incase of a mechanical defect only.
The return [excluding shipping charges] will be credited within 30 days post receipt. In case we are unable to arrange a pickup from your location, you can arrange to ship the product to our address and the return freight will be reimbursed to you. Prior written approval from Sheaffer for freight reimbursement is mandatory.
Note: This return policy is only applicable for purchases made on this website.